At Amal Enterprises, we strive to provide high-quality Islamic products including dates, tasbih, janamaz, kafan (tatfeen) kits, Hajj & Umrah kits, kurtas, abayas, hijabs, and other related items. Customer satisfaction is important to us, and we have outlined our return and refund policy below.
Return Policy
Returns are accepted only under the following conditions:
The product received is damaged, defective, or incorrect
The product is unused, unwashed, and in its original packaging
A return request is raised within 7 days of delivery
Non-Returnable Items
The following items are not eligible for return:
Perishable items such as dates and edible products
Personal use items once opened or used
Products damaged due to customer misuse or negligence
To request a return, customers must contact us with order details and product images (if applicable).
Refund Policy
Refunds are applicable only after the returned product has been inspected and approved by our team.
Refund Process
Once approved, the refund will be initiated to the original payment method
Refunds are processed within 5–7 working days
Shipping charges are non-refundable unless the return is due to our error
Cancellation Policy
Orders can be cancelled only before dispatch. Once shipped, cancellation requests will not be accepted.
Exchange Policy
Exchanges are subject to product availability and approval. Customers must contact us within the return window to request an exchange.
Contact for Returns & Refunds
For return or refund requests, please contact:muhammadtalha4261@gmail.com.
